Washing Machine Not Filling With Water

Water Supply Tap Turned Off or Not Fully Open

The most common cause. The tap supplying the washing machine must be fully open. If it has been turned off or is only partially open, the machine will not fill correctly.

Kinked or Blocked Inlet Hose

If the water inlet hose at the back of the machine is kinked, twisted or blocked, water cannot flow through it freely and the machine will not fill correctly.

Blocked Inlet Filter

A small mesh filter sits inside the water inlet valve connection at the back of the machine. This filter can become clogged with debris over time and significantly restrict water flow.

Low Water Pressure

If household water pressure is unusually low — for example during a supply interruption — the machine may not be able to fill at the required rate and will time out and display a fault.

Faulty Water Inlet Valve

The water inlet valve controls the flow of water into the machine. If it has failed or is sticking, water will not enter the drum even if the supply, hose and filter are all clear. Requires professional diagnosis.

Check the Water Supply Tap

Locate the tap on the water supply pipe behind or beneath the machine and ensure it is fully open.

Check the Inlet Hose

Inspect the water inlet hose at the back of the machine for any kinks or crushing. Straighten the hose if necessary and ensure it is not pinched behind the appliance.

Clean the Inlet Filter

Turn off the water supply tap. Disconnect the inlet hose from the back of the machine — have a towel ready as some water will spill. Inside the connection point you will find a small mesh filter. Remove it carefully, rinse under running water to clear debris, and refit before reconnecting the hose. Turn the water back on and check for leaks.

Check for a Household Supply Interruption

Turn on a cold tap elsewhere in the house to confirm the water supply is running normally at adequate pressure.

Reset the Machine

Switch off at the mains and leave unplugged for a few minutes. Plug back in and try restarting the cycle. This can clear temporary electronic faults triggering a fill error.