Washing Machine Not Draining

Blocked Pump Filter

The most common cause. The pump filter catches coins, buttons, hair grips and fluff before they reach the pump. Over time it becomes blocked and prevents water from draining. It should be cleaned every few months as part of routine maintenance.

Kinked or Blocked Drain Hose

If the drain hose at the back of the machine is kinked, crushed or blocked, water cannot exit. The end of the hose should be positioned between 60cm and 100cm above floor level.

Blocked Household Drain or Standpipe

A blockage in the household drain or standpipe where the hose connects can prevent water from draining away even if the machine itself is working correctly.

Faulty Drain Pump

If the pump has failed or the pump rotor is seized and unable to rotate, the machine will not drain regardless of whether the filter is clear. A faulty pump requires professional diagnosis and replacement.

Too Much or Wrong Detergent

Excess foam caused by too much detergent or the wrong detergent type can interfere with the drainage process and trigger a drainage fault code.

Clean the Pump Filter

The pump filter is behind a small panel at the bottom front of the machine. Place towels beneath it before opening as water will drain out. Twist the filter cap anticlockwise to remove, clear any debris, rinse, then refit by twisting clockwise. Ensure the cap is tightly secured to prevent leaks.

Check the Drain Hose

Inspect the drain hose at the back of the machine for any kinks or blockages. Ensure the end of the hose is correctly positioned and not inserted too far into the standpipe, which can cause a siphoning effect that prevents proper draining.

Check the Detergent

Ensure you are using a detergent designed for automatic washing machines at the correct dosage. Never use hand wash detergent or washing up liquid in an automatic machine as excessive foam will trigger drainage faults.

Reset the Machine

Switch the machine off at the mains and leave it unplugged for a few minutes. Plug back in and run a short spin and drain cycle to see if the fault clears after the reset.