How to Reset a Neff Washing Machine

If your Neff washing machine has stopped mid-cycle, is displaying an error code or is not responding as expected, a reset can often clear a temporary fault and get the machine running again without the need for an engineer.

View all Neff washing machine error codes

How to Reset a Neff Washing Machine

The simplest and most effective reset method for a Neff washing machine is a power reset. Follow these steps:

Step 1
Turn the washing machine off using the power button.

Step 2
Switch the appliance off at the mains wall socket.

Step 3
Leave the machine unplugged for at least 2–3 minutes. This allows the control board to fully discharge and reset.

Step 4
Plug the machine back in and switch it on at the mains.

Step 5
Turn the programme dial to the off or reset position, then select a new programme and press start.

If the error code has cleared, the machine should start normally. If the same error code reappears, the underlying fault will need to be investigated further.

Programme Dial Reset Method

On some Neff washing machine models, you can also perform a reset using the programme dial. This is particularly useful for clearing stored fault codes:

Step 1
Turn the programme dial to the off or reset position (12 o’clock).

Step 2
Turn the dial to the 6 o’clock position.

Step 3
Press and hold the spin button while simultaneously turning the dial to the 7 o’clock position. Hold for approximately 5 seconds then release.

Step 4
Turn the dial back to the off position and restart the machine.

When a Reset Won’t Fix the Problem

A reset is effective for clearing temporary glitches caused by power fluctuations or software errors. However if the same error code returns after a reset, the fault is likely with a physical component such as the door lock, drain pump, heating element or a sensor. In these cases the relevant component will need to be inspected and replaced.

Use our Neff washing machine error codes guide to identify what the code means and what checks you can carry out.

Related Guides

How to reset a Neff tumble dryer

How to reset a Neff dishwasher

Browse all Neff appliance error codes

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