Neff Washing Machine Not Draining
Neff Washing Machine Not Draining
If your Neff washing machine is not draining, water is being left in the drum at the end of the cycle. This is one of the most common Neff washing machine faults and in many cases it can be resolved at home without the need for an engineer.
Washing machine not draining — all brands
View all Neff washing machine error codes
Neff Error Codes Related To Drainage
If your Neff washing machine is displaying an error code alongside the drainage fault, use the links below to find out what it means.
Neff Error Code E18 — drainage fault
Neff Error Code E23 — drainage fault variant
Why Is My Neff Washing Machine Not Draining?
When a Neff washing machine fails to drain, the most common cause is a blocked pump filter. Neff washing machines typically display error code E18 or E23 when a drainage fault is detected. Before investigating further, check whether an error code is showing on the display.
Common Causes
Blocked pump filter
The most common cause. The pump filter catches small items such as coins, buttons and fluff before they reach the pump. Over time it can become blocked and prevent drainage.
Kinked or blocked drain hose
If the drain hose at the back of the machine is kinked, crushed or blocked, water cannot exit the machine. The end of the hose should be positioned between 60cm and 100cm above floor level.
Blocked household drain or standpipe
A blockage in the household drain where the hose connects can prevent water from draining away even if the machine itself is functioning correctly.
Faulty drain pump
If the pump has failed, the machine will not be able to remove water from the drum regardless of whether the filter is clear.
Checks To Try Before Calling An Engineer
Clean the pump filter
The pump filter on Neff washing machines is located behind a small cover panel at the bottom right of the machine. Place a shallow dish or towels beneath it before opening as water will drain out. Twist the filter cap anticlockwise to remove it, clear any debris, and refit by twisting clockwise. Always ensure the cap is tightly refitted to prevent leaks.
Check the drain hose
Inspect the drain hose at the back of the machine for any kinks or blockages. Ensure the end of the hose is correctly positioned and not inserted too far into the standpipe.
Reset the machine
Switch the machine off at the mains and leave it unplugged for a few minutes. Plug back in and try running a short spin and drain cycle.
If You Need Spare Parts
If you are confident carrying out the repair yourself, compatible Neff washing machine parts are available on Amazon with next day delivery.
Always check your model number before ordering to ensure compatibility.
When To Contact A Professional
If the fault persists after cleaning the pump filter and checking the drain hose, the drain pump is likely faulty and will need to be tested and replaced by a qualified engineer. Internal components should only be inspected or repaired by trained professionals.
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🔧 Need a spare part? Find compatible parts for your appliance on Amazon with next day Prime delivery. Please double-check the part is compatible with your specific model before ordering. Find parts on Amazon
♻️ Not worth repairing? If your appliance has had its day, eco-friendly refurbished appliances are available at Renew 2 U — better for your wallet and the planet.